FAQs

Q. How to choose a good photo for a digital portrait commission?

A. For best results choose clear and sharp photos with high resolution. If you are not sure if your photo can be use please send it to us and we will let you know.

Q. My photo is not a very good quality – can it be used to paint a digital portrait?

As a general rule the better your photo the easier to create a good portrait from it. If you are not sure upload your photo or email it to me and we will let you know if your photo can be used to create a good portrait.

Q. Can you combine two photos?

Yes, of course. Our artists can combine images from different photos to create a beautiful digital portrait.

Q. I would like to commission a portrait of my pet. Do you paint portraits of animals?

A. Yes. Our artists love painting pet portraits. You can view samples of pet portraits from photos here.

Q. Can you paint a digital portrait from an old black and white photo?

A. Yes. Old black and white photos can be transformed into a beautiful, colourful portraits by our team of talented artists.

Q. Can you provide a time-lapse video of the creation of the portrait?

Yes. You can get a short time-lapse video and watch how your portrait was created. If you would like this option you need to include it in your portrait order. The price of time-lapse video option is £10.

Q. Urgent portrait commission.

A. If you need a digital portrait painted and ready for a certain date a artist will start working on it straight away. Digital portrait (digital file only – emailed to you) will be ready in 2-3 days. Urgent digital portrait commission will cost additional 30% of the total price.

Q. What payment methods do you accept?

A. PayPal accepts major credit and debit cards. You can also make payment through bank transfer/quick payment (within UK only).

Q. Can I cancel my order?

A. You can cancel your order and get a full refund of the deposit at any point before you approve draft copy and make full payment.

Q. What if I don’t like the proof copy? Can you make changes?

A. Two amendments/revisions are Included in the price. Any additional revisions can be made for a small fee. The artist will make changes to make sure you are happy with the draft copy. If you still don’t like the draft copy you will get full refund of your deposit.